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Hotel Carlyle

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Privacy Commissioner of Canada’s website: https://www.priv.gc.ca/en/.

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What a treasure to discover! Port Hope was a perfect place to stop on our road trip across Ontario and the Hotel Carlyle was unique and super comfortable. The restaurant had amazing food and drinks: Chronicle IPA, Empire Divine G&T, scallops and save some room for dessert - the crème brûlée and poached pears were delicious. Christina was a fantastic server - good advice, local tips and a big smile! - 135anonymous

My friends and I had a most delightful lunch at the Hotel Carlyle Restaurant. Chef Rays menu and food are a cut above. Service was excellent, ambiance charming. We will definitely be returning. Hat's off Elise. - Maureen O

My wife and I stayed overnight at Hotel Carlyle and we’re very impressed. An outstanding room on the third floor. We also enjoyed 2 delicious juicy burgers on brioche buns with a side of Caesar salad. Highly recommend a trip to Port Hope for no other reason than a nice getaway for two just to stay at the Carlyle. The town is pretty quaint too - Bruce and Sandy W

We loved our room! So spacious and well appointed. Hotel was very quiet. Staff and owners were all friendly and professional. Dinner was fantastic from the cocktails, to the appetizers, to the mains. Would not hesitate to stay again. - Tango-7

Just returned from a 4 nite getaway. Love this place. Rooms are grand and nicely updated. Owners and staff are very friendly. Had dinner on our last nite yesterday and food was top notch as was the service. This will be our go to place when visiting Port Hope which we do at least once a year! - Anita K

Celebrated our wedding anniversary and my husband’s birthday with a meal at the Carlyle. Our server, I believe his name was Matt, was very friendly and helpful without being intrusive. The food was delicious. Already looking forward to our next visit to the Carlyle. - Karen S

Had a wonderful experience here last night. My husband asked for a quiet table as it was my birthday dinner and we were led to an enchanting little nook off the patio. The food was superb and they had my favourite dessert creme brûlée” which was one of the best I have had. Our server was just lovely as well. - TorontoMotheroftwo

The hotel is amazing..it is beautiful and clean and quiet.. the rooms are gorgeous.. large and the beds are comfortable and the bedding is amazing. The breakfast was delicious and the coffee was incredible.. great place to come and just chill.. great location.. park and walk to everything in downtown Port Hope. - nakitia